Trouble adding (pairing) BAZZ products to your BAZZ Smart Home account.
Before going through troubleshooting tips, first:
- Make sure BAZZ Smart Home Application is up to date.
- Try turning off your smart phone.
- Try pairing again following steps provided in each product installation instructions.
- Try alternate pairing mode, AP mode or SmartConfig (see Product Instructions).
Alternate pairing mode can only pair one device at a time.
- Restart your router. Restart your router and make sure your router’s firmware or software is updated to the latest version. You can usually find the latest software by searching for your router model on the manufacturer’s website.
If your products are still not pairing correctly, please follow troubleshooting steps below:
Is BAZZ Smart Home product fully powered on?
Try turning the device on and off.
- Is your phone/tablet connected to your WiFi network?
Make sure your phone/tablet is connected to your home network, same 2.4 ghz WiFi network on which your devices are connected. Check login credentials: network name and password.
Is your WiFi network and/or password with special characters or is too long?
Try changing your WiFi network’s name and password. We recommend using letters and numbers and no special characters. And it should not be too long to facilitate communications between router and smart devices.
Is your WiFi signal strong enough?
If possible, when pairing, make sure device, smartphone and router are as close as possible. Preferably your BAZZ Smart Home products should be installed as closest as possible to your access point/router.
Is there wireless interference?
All WiFi routers have a limit on the total number of devices that can be connected to WiFi at the same time. Refer to your router’s manual for its limit. If you have a lot of devices on your network, you can try disconnecting a few to see if your BAZZ Smart Home products will be able to pair with your network.
Interference can also come from other electronics and appliances that aren’t connected to your wireless network but use the same 2.4GHz or 5GHz frequencies to communicate. Cordless phones, Bluetooth devices, and baby monitors are some examples. You might also experience interference around wireless cameras or security systems. Try unplugging them while doing the pairing.
Is your router setup with recommended settings?
Here are the most important recommended router settings for use with BAZZ Smart Home products.
- Enable 802.11 b/g/n if you have an 802.11 ac router.
- We recommend that you use WPA2 encryption.
- Usually, it’s best to set WiFi channel selection to Auto.
- Set your WiFi router's DHCP lease time to at least 2 hours.
Is your router broadcasting on 2.4GHz?
There are two frequency bands used for WiFi communication: 2.4 and 5GHz. Many modern routers can broadcast on both bands. BAZZ Smart Home products only use the 2.4GHz band.
A dual band router has two different ways of using the 2.4GHz and 5GHz bands. It can broadcast one WiFi network that uses both bands. In that case, your router will automatically choose the right band to pair with your products. But your router can also broadcast separate WiFi networks for each band. If you see two networks, you’ll need a way to be able to tell which bands they’re using. If you’re not familiar with router configuration, you can get some help from your internet service provider.
If you have a single band router, it will only broadcast on the one band it’s capable of using most likely the 2.4GHz band.
Do you have a WiFi range extender?
If you have a range extender or second wireless access point, it could be causing the issue. Try turning off the range extender or second wireless access point, and then connect your BAZZ Smart Home products directly to your router.